The Claim Process

Simple. We offer the widest possible choice.

  • Home Visiting
  • Visit Hatton Garden
  • Visit the JDS123 website to select direct replacement
  • Bespoke - exact match, replica, like for like
  • Repairs - Service postal collection

All work is covered by valuation and guarantees.

Our friendly, expert team are ready and waiting to guide you through your claim. We understand this can be a difficult time, and we will do everything we can to ease the process. Customers gain reassurance from being able to discuss their claim with empathetic and knowledgeable specialists who are fully aware of the challenges of describing items that may have been acquired or gifted over many years.

Our primary focus is to work closely with you and the insurer to establish anaccurate value for your treasured possessions. We will discuss your lost or stolen items with you and where necessary ask you to provide supporting documentation to help us establish the correct value for the items.

Outr team are able to cover the full spectrum of high street jewellery and watches, collectable items, antiques and items from various parts of the world and from differing cultures.


Contact Us

Jewellery Direct Supply
7th Floor
63 Hatton Garden
P: 0207 242 9933


We provide access to nationwide jewellers chains for replacements and can source all styles.

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Our expert team is committed to skilfully repair your valuable and cherished jewellery items.

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Our People

Our people are our strength. Integrity, experience and creativity help us thrive in a highly competitive industry.

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We listen and will actively use your feedback to help improve our methods of working.

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For help and enquiries, please contact our customer support team at or call 0207 242 9933